Australian Holidays strongly recommends you print a copy of the "Booking Terms and Conditions" for future reference. Should you have any queries, please email us or call us on: (01) 500-55-22
- 1. Contract
- 2. Payment by Credit / Debit card
- 3. Alterations and Cancellation by you
- 4. Alterations by the Company
- 5. Cancellation by the Company
- 6. Force Majeure/Low Bookings
- 7. Pricing Policy
- 8. Responsibilities of the Company
- 9. Complaints
- 10. Passports, Visas and Health Requirements
- 11. Behaviour
- 12. Supplier's Conditions
- 13. Flights
- 14. Special Requests
- 15. Financial Security
- 16. Departure Taxes
- 17. Pre Travel Advice
- 18. Children Under 16
These conditions govern all bookings with Australian Holidays, whose registered office is at 19 Eden Quay (Beside Liberty Hall) Dublin 1. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times or a cruise only) constitutes "other holiday arrangements", which the Company makes as a booking agent, your contract being with the supplier(s) (e.g. the airline or hotel supplier) concerned.
Any booking made or order placed by you, whether through the Company's website or otherwise, shall be deemed an offer by you to purchase the relevant package or other holiday arrangement subject to these booking conditions.
No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice. All contracts with the Company and all matters arising from them are subject to Irish law and to the exclusive jurisdiction of Irish courts. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.
Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you comply with those arrangements.
2. Payment by Credit / Debit card
Full payment for all products is required at the time of booking. In the event that the Company is unable to obtain confirmation and can not offer an alternative, a refund will be issued.
The Company will not accept responsibility for cash sent through the post. Taxes do fluctuate in line with exchange rates and will be recalculated on the day final balance payments are collected. You will be advised if additional monies are due. Payment on booking requests made on the website can be made by Visa, Mastercard. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card, these fees are currently 2%. Payments by Laser incur a fee of EUR3. There is a 2 % charge on Visa/Mastercard debit cards.
Payment by credit/debit card
Payment on booking requests made on the website can be made by Visa, Mastercard. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card, these fees are currently 2%. Payments by Laser incur a fee of EUR3. There is a 2 % charge on Visa/Mastercard debit cards. The Company reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by credit or charge card. You will be notified of the relevant charges prior to issue of a confirmation invoice.
If your travel documents are being paid for with a third party credit/debit card we will require written authorisation to be provided by the card holder. We would also like to draw your attention to the purchase of products by credit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit card holder and not the address of the passenger (unless they are one and the same).
We strongly recommend that all documents be sent to you by registered Post or Courier Service to your home, office or departure airport for an additional fee. Documents can be mailed by First Class post, but the Company will not accept responsibility for documents mislaid or lost in the post. Lost or mislaid tickets may require full payment to be made again, pending a refund of the original documents. Refunds will not be paid to you until they have been received by the Company from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) may take considerably longer, i.e. up to 6 months. The minimum charge will incur a reissue fee levied by the airline, in addition to a €38 amendment fee.
Please note we can only except credit cards for clients who have a billing address in Ireland.
3. Alterations and Cancellation by you:
(a) Alteration: Any alterations will be treated as a cancellation and rebooking and the cancellation charges set out in paragraph (b) below will be payable.
(b) Cancellation: You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. The following scale shows the minimum charges that will be applied, based on the day the written cancellation is received and whether documents have been issued.
Holiday arrangements excluding packages:
(i) Air Ticket Refunds
Air tickets returned for refund are subject to a minimum cancellation charge of 20% or €75 per ticket (whichever is greater in value) in addition to a cancellation fee charged by the airline, as shown on the Fare Details page.
(ii) Travel Arrangements
Period before departure* Amount of Cancellation (subject to documents charge shown as percentage being issued) of the holiday price
Between 4 and 8 weeks 50%
Between 2 and 4 weeks 75%
Less than 2 weeks 100%
Failure to arrive at point of departure 100%
You will be notified on your confirmation invoice if different cancellation charges apply.
*Note: All airline tickets, particularly promotional fares, are payable in full on booking and are non-refundable regardless of the date OR reason for cancellation. In all cases, unused car rental portions or vouchers are non-refundable. If for any reason you are unable to present your car hire voucher to the respective supplier and are billed locally for the charges, the Company will reimburse the price you paid for such voucher but not the charges paid locally. Please see the insurance page for details of cover and charges.
4. Alterations by the Company :
Although the Company makes every effort to ensure that published descriptions are correct, it does not own or operate airlines and other suppliers and cannot control or prevent changes. The Company therefore reserves the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.
(a) Holiday arrangements
excluding packages: Alterations to bookings of this
kind are infrequent. Although under no obligation to do so,
the Company will endeavour to notify all changes before departure
if it is practicable to do so. (Please see section 13 Flights.)
No compensation is payable by the Company in such cases.
Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound, or return flights the relevant suppliers decision will be final.
Occasionally due to reasons beyond the Company's control,
it may be necessary to amend the flights and/or other services
which make up a package booking after it has been confirmed.
Such changes are considered to be either "major" or "minor".
A major change is one made before departure that involves
a difference of more than 12 hours in departure from Ireland,
change in your resort area overseas, or a change of accommodation
to a lower classification than that booked. A minor change
is any other change. Whilst the Company has the right to make
a minor change at any time without notification, major changes
will be advised as soon as is practicable offering you the
choice of (a) accepting the amendment as notified (b) purchasing
another arrangement from the Company with the price difference
payable/refundable as appropriate (c) cancelling the arrangement(s).
If you choose (c) all monies paid to the Company for the package
will be refunded. In addition, you will receive the compensation
listed below, except in cases of "force majeure" or "low bookings",
as defined in Clause 6 below. You must inform the Company
of your decision as soon as possible after receiving notification
(and in any event within 7 days).
Period before scheduled departure within which a major change is notified.
Compensation per person:
Over 56 days: NIL
56-29 days 25
28-15 days 40
14 days 50
Note: In all cases the Company's liability is limited to the rates of compensation listed above. No further claims will be accepted for costs or additional expenses incurred as a result.
5. Cancellation by the Company:
(a) Holiday arrangements excluding packages: In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. No compensation is payable.
(b) Packages: The Company reserves the right to withdraw or cancel the service on offer. If the booking is cancelled before departure for any reason other than non-payment by you then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by "force majeure" or "low bookings" (defined in Clause 6 below) compensation will be paid on the scale set out in Clause 4 above. The Company will never cancel a package within 30 days of departure except for reasons of "force majeure" (see Clause 6).
6. Force Majeure/Low Bookings:
(a) "Force Majeure": includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company's control.
(b) "Low Bookings": is where the number of persons who have booked a particular arrangement is less than the minimum required to make it viable.
7. Pricing Policy:
All fares and other information displayed on our website are subject to availability.
Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clause 3).
(a) Holiday arrangements excluding packages: While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. No surcharge will ever be levied for air tickets after we have received full payment in cleared funds and tickets have been issued.
(b) "Packages": Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In all cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amounts in excess of the 2% will be passed to you and should this figure exceed 10% of the invoice price due to the Company (excluding insurance premiums and amendment charges) you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding insurance premiums and amendment charges). If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice. The Company will not impose any surcharge within 14 days of departure.
(c) FLIGHT ONLY AIRLINE TICKETS - ONLINE SERVICE FEES
Sales amount excl. Taxes SERVICE FEE
€0 - €349 €18
€350 - €499 €23
€500 - €599 €28
€600 - €999 €33
€1000 + €3 + 3%
8. Responsibilities of the Company:
(a) Holiday arrangements excluding packages: In consideration of the fact that the Company acts only as a booking agent, the Company has no liability whatsoever for any aspect of the arrangements and, in particular, has no liability for any loss, personal injury or death however incurred.
(b) "Packages": If any part of
the package you book with the Company is not as described
and does not reach a reasonable standard, or if you suffer
personal injury, illness or death as a result of any improper
performance by the Company of the obligations it owes to you
under this contract, the Company will pay you reasonable compensation
taking into account all relevant factors including the invoice
price of your package, any steps it was reasonable for you
to take to minimise the inconvenience/damage suffered and
the extent to which the deficiency or improper performance
can have affected your enjoyment of the package. However,
this acceptance of liabilities is subject to the following
three qualifications :-
( i) The Company will not be liable to pay you any compensation if the deficiency, personal injury, illness or death concerned does not result from any fault on the part of the Company or its suppliers, but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party (excluding one of the Company's suppliers) or by circumstances which neither the Company nor its suppliers could have anticipated or avoided even exercising all due care.
(ii) The Company's liability to compensate you and the amount of compensation payable by the Company is limited in accordance with certain international conventions, the Warsaw Convention as amended the Hague Protocol 1955, the Berne Convention 1962, the Athens Convention 1974 and the Paris Convention 1962. Copies of these conventions are available from the Company upon written request but 28 days should be allowed for delivery.
(iii) It is a condition of the payment of compensation to you pursuant to Clause 8 that you notify the Company of any complaint or claim strictly in accordance with Clause 9 below and, further, assign to the Company any rights you may have against any third party in connection with your claim. You must co-operate with the Company and the Company's insurers in this regard.
If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the package you have booked with the Company, the Company will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances and, where appropriate and at the Company's sole discretion, financial assistance up to a limit of 3175 per confirmation invoice (not per member of your party). Any such financial assistance is for the sole purpose of taking legal proceedings against a third party responsible for your injury, death or other loss. Assistance must be requested within 90 days of the incident concerned and is repayable to the Company from any monies received from a third party or under any insurance policy.
Nothing in these conditions shall be deemed to exclude or restrict the Company's liability for death or personal injury caused by its negligence.
If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact the Company's Head Office in Dublin immediately by telephoning (353) (1) 500-5555 or faxing (353)(1) 872-9079, so that the Company is given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the Company's customer relations manager quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder the Company's ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.
10. Passports, Visas and Health Requirements:
Some information about passport, visa and health requirements may be shown on your confirmation invoice. Clients not holding passports marked must check applicable requirements with their Embassy. Please check your visa requirements and note that many countries require that your passport is valid for six months beyond the period of your stay.
Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss or damage which you or the Company incurs as a result of your failure.
Visa First, our visa partner may send you a text to follow up with you should you require a visa to the destination you are flying to. We are not responsible if you do not receive this text.
It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.
12. Supplier's Conditions:
Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case of "other holiday arrangements" where the company acts only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.
Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/ arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The Company is also unable to make any special arrangements for you if you are delayed; these matters are in the sole discretion of the airline concerned. Your ticket is your document of travel and the information on the ticket is deemed correct unless advised by you within 72 hours of departure. All prices shown are subject to availability .
14. Special Requests:
If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company.
15. Financial Security:
To ensure that you would be refunded and/or repatriated in the unlikely event of the Company's insolvency the Company is licensed and bonded. It is licensed by the Irish Department of Transport, Kildare St, Dublin 1. This ensures that monies paid to Australian Holidays are secure.
16. Departure Taxes:
It is not always possible to include all departure taxes on your ticket - in some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.
17. Pre Travel Advice:
If you are unsure about conditions at your destination you should call the Department of Foreign Affairs, Stephens Green, Dublin 2 or check relevant Internet site, or BBC (Ceefax) page 470 or www.fco.gov.uk.
18. Unaccompanied Children Under 16.
Children on an Aer Lingus flights between 12-16 years of age may travel alone. A child under 12 must be accompanied by an adult over 16 years of age. Rules may vary for other airlines. It is essential that you speak to one of our sales consultants for exact information on the airline your children are traveling on.